Responsible Gambling

We take responsible gambling seriously and aim to keep play safe and under control for everyone. We encourage informed choices, offer easy-to-use tools to manage activity, and provide clear routes to take a break or get help. If you have any concerns about your or someone else's play, we will support you promptly and without judgement.

Our player protection principles

We put player safety first by promoting controlled play and early intervention. We use clear account controls, staff trained to recognise problem behaviour, and data-driven checks to identify risky activity. Our approach is supportive and confidential - we focus on helping players reduce harm and regain control.

Activity-control tools

Players can access activity controls directly from Account > Responsible Gambling. Controls include deposit and loss limits, session reminders, voluntary time-outs, and self-exclusion. These tools are available 24/7 and can be adjusted in your account settings or with help from our support team.

Deposit limits

You can set daily, weekly and monthly deposit limits to manage spend. Typical options allow small steps up or down and require a 24-hour cooling-off period for increases. We recommend starting with conservative limits and reviewing them regularly to stay in control.

Loss limits

Loss limits let you cap how much you can lose over a selected period. Set a daily, weekly or monthly cap to prevent chasing losses. Limits apply across your account and are enforced automatically once set.

Time limits and account breaks

Use reality checks and session timers to limit continuous play - reminders can appear every 30 minutes or at intervals you choose. Short time-outs are available from 24 hours up to 6 months. You can also request a longer account break if you need more time away.

Self-exclusion

If you need to stop gambling entirely, self-exclusion is available for fixed periods. Options typically include several months to multiple years. During self-exclusion your account will be closed and access blocked; you can request reinstatement only after the chosen period has ended and any required checks are complete.

Signs of problematic behaviour

Watch for clear warning signs - difficulty sticking to limits, hiding activity, borrowing money to play, or feeling anxious about gambling. If you or someone you know shows these signs, consider using the tools above and seek outside support.

Practical tips to stay in control

Set limits before you start, treat gambling as entertainment not income, avoid chasing losses, do not gamble when upset or under the influence, and take regular breaks. Keep finances separate and monitor activity via your account history.

Professional help and support organisations

If you need specialist help, contact recognised UK organisations: GAMSTOP for national self-exclusion, GamCare for counselling and advice, GambleAware for information and treatment options, and Gambling Therapy for online support. If you would like assistance setting up tools or need to speak to someone from our team, contact [email protected].