Terms of Use

These Terms and Conditions explain the rules for using GQBet Casino, including account registration, payments and promotions. They form the agreement between you and the company operating the platform. By creating an account or using our services, you confirm that you have read and agree to these terms. Please also review any notices or rules shown when you use a particular feature.

Accounts and your responsibilities

You must provide accurate, complete and up-to-date information when registering and keep your account details current. Your account is for your personal use only. Keep your login details secure and do not allow another person to use your account. You are responsible for activity carried out through your account unless you tell us that it may have been accessed without your permission.

We may ask you to verify your identity, age, address or payment method. You must provide the information or documents requested before we can complete certain account actions, including processing a withdrawal. We may restrict account access while checks are under way. You can contact our support team if you need help updating your details or accessing your account.

Eligibility

You must be at least 18 years old and legally permitted to use the platform. You must register in your own name and use payment methods that belong to you. Do not open or use an account if you are not eligible, or if you have asked us to restrict or close your access. We may refuse registration or limit access where we have a reasonable concern about eligibility or account information.

Acceptable use

Use the platform lawfully and for your personal entertainment. You must not provide false information, interfere with the service, misuse another person’s account or attempt to bypass account, location or security checks. You must not use the platform for fraud, money laundering or any other unlawful activity.

We may review account activity to protect users and the platform. If we identify a possible breach of these terms, we may request further information, suspend account functions or close an account. Where appropriate, we may hold transactions while we investigate. We will consider the circumstances and any information you provide before deciding what action to take.

Bonuses and promotions

Promotions are subject to the terms displayed with each offer. These may include eligibility rules, qualifying activity, wagering requirements, expiry dates, game restrictions and maximum amounts. Check the applicable terms before accepting or using an offer. We may withdraw or amend a promotion where necessary, subject to its stated terms. If activity appears to involve misuse of an offer, we may remove promotional benefits or restrict access to the promotion.

Deposits and withdrawals

Payment options and any applicable transaction limits are shown in the cashier. Deposits must come from a payment method held in your name. Withdrawal requests may be subject to identity, payment and account checks. We may ask you to confirm the original payment method or provide additional information before releasing funds. Processing times can depend on the payment method and the checks required. We will show any relevant fees or conditions before you complete a transaction.

You can use available account tools to manage your activity, including limits or time away from the platform. Please contact support if you need help using these tools.

Questions and disputes

If you have a concern about your account, a payment or the application of these terms, contact our support team with the relevant details. We will review the information available and may ask you for further clarification. We will explain our decision and any steps available to you. If the issue remains unresolved, you may use any further complaint route made available to you.

Changes to these terms

We may update these terms to reflect changes to the platform, our services or the rules that apply to their operation. The latest version will be made available on the platform with its effective date. If a change materially affects your use of the service, we will take reasonable steps to bring it to your attention. Continued use after updated terms take effect means you accept them. If you do not agree, stop using the platform and contact us about your account.